Refund and Returns Policy

Refund Policy

At Intense, we are dedicated to providing exceptional craftsmanship and unparalleled service. Due to the exclusive nature of our fine jewelry, our refund policy is outlined as follows:

1. Eligibility for Refunds:
   • Refunds are only applicable for items with manufacturing defects or if the incorrect item has been delivered.
   • Items damaged due to mishandling, such as drops or improper care, are not eligible for return or exchange.
   • Custom orders, engraved items, and bespoke designs are non-refundable.
2. Return Window:
   • Eligible items must be returned within 7 days from the date of delivery.
   • Items must be in their original, unworn condition with all packaging, tags, and certificates intact.
3. Inspection Process:
   • Once received, all returned items will undergo a thorough inspection by our quality assurance team.
   • If the item passes inspection, the refund will be processed within 7-10 business days.
4. Non-Refundable Costs:
   • Shipping, handling, and insurance fees are non-refundable.
   • Customers are responsible for return shipping costs unless the return is due to an error on our part.
5. Exchanges:
   • Exchanges are only permitted in cases of manufacturing defects.
   • If the customer prefers, they may exchange the item for another in-stock piece of equal or greater value. Any price difference must be settled at the time of the exchange.

For further assistance, please contact our customer support team at customercare@atintense.com